In January for the Work in Progress show we explored the "Invisible Impact" of service design - 10 years of impact across business, government, society and financial services.

As the world starts up again, now is the time to display the tangible impact of service design. Lou Downe, author of "Good Services" returns along with Martin Dowson from Lloyds and Ellie Runcie of the BBC to talk about the impact of service design on our everyday lives, design to help us prosper and design for diversity.