MRes Healthcare & Design (MRes)
Nuzi is a healthcare designer and product strategist. She started her career as an experience designer at various advertising agencies, and then dove into the startup world by joining a men's grooming e-commerce company called Dollar Shave Club. While there, she touched every aspect of the customer experience from the website, mobile app, and their physical box design as well as working on many of the internal and customer support tools. She left the company to focus her efforts on her true passion in healthcare, consulting with healthcare startups as well as large healthcare clients and hospitals systems. While in the MRes in Healthcare and Design, she utilized her background in user research, user experience design and product strategy to explore the ethical implications of artificial intelligence in healthcare.Her hope is to be a part of designing the future of healthcare and improving patients’ experience one startup at a time. She is currently the Director of Product for Manatee, a mental health platform for children.
"What we value determines what we measure"My work is driven by understanding and supporting the clinician<>patient relationship. My approach is to not only view healthcare challenges within a human-centered design approach, but to also look at problems abstractly, to uncover layers of information, and to understand meaning behind data. I believe we need to always ask oursleves 'why?' Why do we have these challenges in healthcare? Why does the data say this? Why would this be the right solution?
My proccess during this program took me down many diveregent paths, which ended up being an enlightening process. Had I approached my research in a more systematic way, I don't believe I would have uncovered as much. I allowed myself to go down different paths, to jump off cliffs, and to get lost within confusion. However, this led me to understand new types of connections and relationships within Artificial Intelligence.
I also now believe that discussing ethics is not enough. We need design. Design is the action of ethics.
I started my dissertation by uncovering the ethical implications of AI in healthcare. This led me down several divergent paths. I wondered in what ways could a design lens be applied to AI?
And how could we use design to better understand these implications? The process was like a game of shoots and ladders (or snakes and ladders for the Brits). A few steps forward, then a few steps back. More questions than answers.
How will patients feel when machines make mistakes? If clinicians make decisions based on AI, are they still liable? How does the role of a doctor or clinician change? Will they just end up managing machines?
This research will take you down my journey of learning what I don’t know, and questioning what I learn. No simple answers, but quite a few insights.