Service Design (MA)
Shuning Wang
Shuning Wang is a service designer who studied in Royal College of Art.
Shuning had gotten two Bachelor degrees on Visual Communication and Public Administration before her study in RCA. This academic background equips her with abilities to observe insights keenly, think and solve problems in an end to end journey manner, and convey information in an inclusive approach.
She unremittingly explored and practiced the role of service designer through various projects in RCA. Her envision project “Integro”, as the winner from the competition held by Royal College of Art & Alpha Telefonica, helps teenage gamers navigate mixed realities and empowers them to lead a balanced life of integrated play. Also, her energy and sustainability project “Petbee” was chosen as a finalist for the Grand Challenge hosted by Royal College of Art & CERN.
Shuning attended an internship in Tencent last summer, acting as a user experience designer and exploring how digital services would help to advance the rapid iteration of the industry. Furthermore, she also comes to service design from the innovation strategy. She practiced through projects of business model innovation, public service innovation and data-driven innovation.
Her final project focused on social innovation in healthcare and human wellbeing. This is also the area where she would spare efforts to make further exploration in the future.
Shuning enjoys the life in RCA, not only because RCA is the best place to study and practice about her favourite subject in different fields with her brilliant colleagues but also because most of the RCA studios are open to Hyde Park.
Shuning Wang is a service designer who has great enthusiasm in the field of healthcare and wellbeing area, especially for the elderly. Therefore she focused on home-based end of life care for her final project.
In order to find out the key problems to be soled and fully understand the relationship among participants, Shuning attended several remote and face-to-face events and ran in-depth interviews with different stakeholders. Shuning also connected with clinical specialists, academic professionals, Gp, district nurses and domiciliary carers to gain the clinical perspectives of the home-based end of life care system.
Shuning used design tools in flexible ways to find out the user’s real needs. She did shadow with users to see how things happen in reality, ran co-creation workshops with users to involve them in the innovation process.
By testing the solution with stakeholders, Shuning insured its validity, feasibility, as well as viability and desirability. She also put some prototypes together to test them with users, trying to find out whether outcomes satisfy user’s needs and encourage them to change. The feedback was overwhelmingly positive.
This project not only helps Shuning grow into a more comprehensive service designer but also brings her thinking about life, death, social culture and family responsibilities. She grew up with the project and this precious experience will also companion her in her life.
Stakeholders around home-based end of life care
Carer is a full-time job, they have lots of emotional and physical stress, with many carers feeling unsupported. They want to make as few mistakes as possible, but they lack caring knowledge from the initial stages. They want to know the experiences of people in the same situation, but they are more concerned about their data privacy. The government realized carers should be supported throughout, there are so many useful related care services, but it’s difficult and time-consuming for carers to discover.
In addition, although the experience of taking care of a loved one is tough, it will be a precious memory.
Outcome layout
Caring diary help carers take better care of themselves and save memories throughout the whole journey.
Network is the best place to find out related services with contact lists in specific areas. Simpler, clearer, faster.
Community is a safe and anonymity place for users to find peer support from other users going through similar situations as them. Carers can find the solution and feel not alone here.
Insights provide users both caring knowledge and local specific information, it empowers user to choose how to take care of their loved one.
Closure package
User’s willing will be asked in advance such as whether they want to receive it, when they want to receive it or what content they want to see.
Business model of Carepanion — StChristopher’s hospices could be one of our partners in the care industry. Carepanion develops customized services for them, such as care-plans and training programs. Helping employees improve their ability to adjust their mental health and support them to provide better care. Carepanion as a commercially-minded charity reaches cooperation with career skill training agencies such as On-Purpose. We act as a placement host offer selected and skilled volunteer a place to practice in organizational priorities
Support us page — Users or business partners can find out more support details through the Carepanion platform.
Donation page — Donation is an important source of income for charity such as Carepanion. Users or business partners can clearly understand which part of the service will be supported by these funds and why their donations are needed through the Carepanion platform.
Value map of Carepanion
It’s feasible because: It’s accessible to anyone, anytime. It offers user onboarding tests and personalized information. Integrating end of life care resources in different areas.
Through build business partnership with CarePanion, Our Partner can build their corporate image, expand their influence, bring more benefits to their employee and enhance their wellbeing, also able to innovate based on our shared data.
Carepanion helps carers to build their confidence, gives them a sense of community belonging, helps them to gain more experience, reduce mistake while making the decision and better balance their life through their care journey.
Measurement flow chart
For example, Carepanion collect user's physical and mental condition such as Sleep, exercise, and mood to measure their mental resilience and collect the changes of users behavior and psychological feelings through questionnaires, such as "do you have more choice when facing problems?”, to measure their ability of better decision making.